Where is Your Data Stored and Our Recently Acquired Systems

Modified on Tue, 1 Oct at 2:32 PM

Data Storage

At Logic Repair, we prioritize the security and privacy of your data. Your data is stored securely in compliance with industry standards and regulations. We use a combination of cloud-based and on-premises solutions to ensure your information is protected and accessible when needed.

Our Recently Acquired Systems

To enhance our support services, we have integrated several advanced systems. These tools help us manage and prioritize your requests efficiently:

Freshdesk: An omni-channel ticketing system that allows us to be contacted via Twitter, Facebook, email, or our website. This front-line system helps us prioritize your requests effectively.

Freshservice: This system is used for escalated level 2 support. It helps us report, track, change, and implement solutions for onsite and remote service requests, incidents, problems, projects, and purchasing.

Fresh Chat: Provides in-service chat support in case of disconnection during voice or screenshare sessions. It also answers general questions while you are signed into your account.

FreshBooks: Manages invoicing, billing, estimates, and project proposals.

ARMember: Our user profile and subscription service, offering a personalized touch to our support.

Unifi Talk: Our VoIP/SMS PBX communication system.

Microsoft Teams: Facilitates internal and external customer communications.

PowerBI: A business analytical reporting tool that integrates multiple systems to help us improve our support services.

Microsoft Forms: Collects personalized feedback and requests, directing them to the appropriate teams for improvements or services.

Zapier: Connects various systems with automation to enhance status communications, billing, and important notifications, ensuring systems work together to deliver a common goal.

Zoho Corporation: Utilized for CRM and Assist functionalities, helping us manage customer relationships and provide remote assistance.

These systems collectively enable us to provide you with efficient, reliable, and personalized support.

For more information or to get started, please visit our website: www.logicrepair.net.