Ticket Charges

Modified on Wed, 23 Oct at 12:17 AM

What Are Ticket Charges?

When you raise a support incident, a service quote will be provided. This fee helps us maintain our operations and ensures that each support request receives the attention it deserves. The hours spent working on your ticket will be billed at the end of each service request.

How to Pay the Ticket Charge?

You can pay the support fee on our website or via invoice pay. Tickets submitted without a billing method selected, will be given low priority.

To create an account or pay for support, please visit our support page.

Quick Links:

One Time Support Page: Support – Logic Repair

Support Member? Raise your ticket here: Customer Profile – Logic Repair

Contractor? Sign in here: Login – Logic Repair

Why Do We Quote Tickets Per Issue?

We quote tickets per issue because each problem involves unique tasks. Tickets are crucial for keeping both our agents and customers engaged throughout the support process. They ensure accountability and help us achieve faster resolutions. Additionally, tickets help cover our operating expenses, enabling us to provide top-notch support!

Are Ticket Charges Refundable?

Yes, ticket charges on the final invoice may be refundable if we miss our Service Level Agreement (SLA) or if we cannot provide a resolution. If you have a support membership, ticket charges are not billed.

When Is a Ticket Payment Required?

One-Time Support Services: A ticket charge applies and may vary based on the support needed. You’ll need to approve the quote before we send a technician.
Recurring Subscriptions: The block of ticket charges is adjusted and either deducted from or added to your total bill.
Project Proposal Agreements: A ticket charge applies for support services and change orders. This charge may vary based on complexity. You’ll need to approve the quote before we send a technician and start work.

Are There Any Exceptions to the Ticket Charges?

Yes, there are exceptions! The following types of tickets are non-billable and do not require payment:

Existing support tickets within a 90-day service warranty
Approved project tasks and service incidents: These are pre-approved as part of a project scope or service agreement and are covered under the terms of the contract.
General sales inquiries
Alerts

For these inquiries, feel free to use our quote request, lead form, or email us directly.

Additional Charges may apply, including:

Incident

Service Task

Service Request

Consulting Service

IT services

Onsite support

Travel beyond 10 miles

Have a special request or custom project ? Contact sales or use the general intake form.

Quote for service: Submit a ticket General Intake Form: General Intake Form

For more information or to get started, please visit our website: www.logicrepair.net.